FAQs
Frequently Asked Questions – CALEARA
1. Where do you ship from?
We ship directly from our trusted suppliers to ensure your CALEARA experience is as smooth as possible. Depending on the product, estimated delivery times may vary between 7–15 business days.
2. How much is shipping?
We offer free shipping on all orders — no minimum purchase required.
3. How long does delivery take?
Standard delivery usually takes 7 to 15 business days, depending on your location and the product. You’ll receive a tracking link once your order is processed.
4. Can I return a product?
Yes, of course. If you're not satisfied with your order, you can return it within 14 days of delivery.
Please email us at info@caleara.com with your order number and we’ll guide you through the return process.
5. How can I contact customer support?
We’re happy to help! Simply send us an email at info@caleara.com, and we’ll get back to you within 24–48 hours (excluding weekends and holidays).
6. Are CALEARA products safe for sensitive skin?
Our products are carefully selected to be gentle, soothing, and skin-friendly. If you have specific skin concerns or allergies, please check the ingredient list or contact us before ordering.
7. Do you offer gift packaging?
Yes! Many of our items come in beautifully designed packaging — perfect for gifting. You can also leave a gift note at checkout.
8. Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as quickly as possible at info@caleara.com.
Still have questions?
No problem — reach out any time via email. We’re here for you: info@caleara.com